STAGE 3 · Take care of the business

Lesson 20 of 22 · 5 min read

Block maintenance and manage grounds

Close an interval or archive a pitch while preserving its booking history.

Open Booking calendar ↗

The workspace link may ask you to log in. Read this guide alongside your own account.

  1. 1

    Block a temporary closure

    In Booking calendar, use Block maintenance time. Choose the ground, enter Reason and the full start/end interval, then choose Block the interval. A conflicting booking or active hold prevents the block.

  2. 2

    Remove a maintenance block

    Open that maintenance block and choose Remove maintenance block when it is safe to reopen the interval. Confirm the calendar reflects the change before offering the time to a player.

  3. 3

    Archive a ground

    For a longer removal, use Owner settings → 2. Grounds → Edit ground & pricing → Archive ground. Active sessions, future bookings or holds must be resolved first. Archiving hides new booking availability while keeping history.

  4. 4

    Restore or expand carefully

    Use Restore ground on an archived card when there is space in your plan. At capacity, review a paid upgrade. Only Criclock platform administration can attach another venue to your owner account.

PUT IT INTO PRACTICE

Try it at your ground

Decide whether a real closure needs a temporary maintenance block or long-term archiving before changing availability.

You’re ready to move on when…

You can reopen a temporary closure and explain why a ground may be blocked from archiving/restoring.

STAGE 3 OF 4

Take care of the business

All 22 lessons ↗

Questions about this step

Can I cancel or refund a customer booking from the owner area?

A normal owner cancellation/refund screen is not available yet. Do not archive a ground, create maintenance or change player counts to cancel a booking. Contact Criclock administration to resolve the reservation and any money already received.

Does archiving a ground reduce my subscription immediately?

No. Purchased capacity is separate from active use. Archive excess grounds first, then review a smaller plan in Plan & billing. A paid smaller renewal takes effect for the scheduled period; there is no automatic mid-period refund.

Why can I not archive or restore a ground?

Archiving is blocked by active sessions, future reservations or unexpired holds. Restoring needs capacity in the applicable plan, including any scheduled smaller plan. Resolve the actual booking/access issue; do not delete customer history.

Can I add a second venue under my account?

Only Criclock platform administration can attach another venue to the owner account. You can edit venues already attached. Grounds inside a venue remain subject to your total plan capacity.

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