Data & account requests
To request access, correction or deletion of information associated with Criclock, email support@criclock.com with the subject “Criclock data request”.
- Tell us whether the request concerns a customer account, a venue workspace or the Criclock Ads Meta app.
- Provide the account email or phone number and, if relevant, the venue name or Meta business asset ID. Send the request from the registered email where possible.
- Describe what you want accessed, corrected or deleted. Never send passwords, sign-in codes, access tokens or full payment-card details.
Support will verify your identity and authority, review the affected records and explain the result or any information needed to proceed. Some booking, invoice, payment and audit records may need to be retained for legal obligations, disputes or the legitimate records of the venue involved. We will explain any retention that applies to your request. This is a manual support process, not an instant account deletion button.
Removing Meta app access
A Meta business administrator can revoke Criclock Ads access in Meta’s Business Integrations or Business Settings, including the relevant system-user asset assignments or token. Revoking access stops future authorised access; it does not delete existing campaigns from Meta. To request removal of locally retained advertising information, contact support using the instructions above.